An Introduction to the IT Desktop Support Programme

Gain an in-depth knowledge of software application in business, features and functions, installations, support issues and general user problems with this IT Desktop Support programme. This qualification will equip you to enter any PC business environment in a vital support or training role.

Your registration with NewBridge College ensures that you get full access to our campus. This includes being able to attend our full-time blended lecture and tutorial support programme, the NewBridge College Accelerate Academy coupled with our unique Professional Development Programme and the opportunity to enjoy our vibrant campus and sport and social activities.

You will also receive the opportunity to join our NewBridge College Accelerate Academy, specifically designed to support and complement your programme and give you an advantage for life.

NewBridge College provides all material, content, teaching and certification for the Sector Education and Training Authority (SETA) and industry-aligned programmes. On successful completion, you will receive this qualification which is a registered and accredited South African qualification. SAQA ID: 21191 | NQF 4

For further information regarding registration and accreditation click here

What You Will Learn

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  • Installing, configuring and using business computer software packages
  • Administering and supporting a front page at their site
  • Installing, administering, optimising and troubleshooting MS Windows
  • Implementing a local and wide area network
  • Performing day-to-day administrative and maintenance tasks on a network
  • Configuring, customising, optimising and integrating operating systems in a single domain environment
  • Implementing Microsoft Server in an enterprise environment
  • Installing a variety of software packages in both a standalone and network environment, and troubleshooting software problems

IT Desktop Support Programme Content

Programme Content:

  • Installing, Configuring and Using Business Computer Software Packages
  • Administering and Supporting a Front Page at Their Site
  • Microsoft Windows: Installations, Configuration, Customisation, Optimisation, Network Integration, Administration, Troubleshooting, Messaging and Support Issues
  • Local and Wide Area Networks
  • Administrative and Maintenance Tasks on a Network
  • Configuring, Customising, Integrating and Troubleshooting Operating Systems
  • Implementing Microsoft Windows Server
  • Installing Software Packages and Troubleshooting Software Problems
  • PC Architecture 101 (CompTia)
  • PC Architecture 102 (CompTia)
  • Networking Fundamentals (Microsoft)
  • Word 2016 Expert: Creating Documents for Effective Communication
  • Excel 2016 Expert: Interpreting Data for Insights
  • PowerPoint 2016: Core Presentation Design and Delivery Skills
  • Access 2016: Core Database Management, Manipulation and Query Skills
  • Outlook 2016: Core Communication, Collaboration and Email Skills
  • Introduction to Application Development

Career Path

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  • Systems Administrator
  • Help Desk Specialist
  • Information Technology Support Technician
  • Field Service Technician
  • Network Technician
  • Systems Engineer
  • Field Engineer
  • Service Desk Analyst
  • Technical Support Engineer
  • Desktop Support Analyst

NewBridge College Blended Support

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NewBridge College provides all material, content, teaching and certification for the Sector Education and Training Authority (SETA) and industry-aligned programmes. On successful completion, you will receive this qualification which is a registered and accredited South African qualification.

Your registration with this provider allows you to receive their materials, their online support and to write their assessments and exams. On successful completion of their degree programme, you will receive their registered and accredited qualification.

Your registration with NewBridge College allows you access to a student support programme at our safe, secure, and conveniently situated digitally enabled campus. This includes being able to attend our full-time blended lecture and tutorial support programme and the NewBridge College Accelerate Academy coupled with our unique Professional Development Programme. This together with our sport and social life ensure you will enjoy a vibrant campus life.

Our approach has been developed to give students a well-rounded campus experience and all the support needed to complete their studies successfully. The result is that our students will have the confidence to adapt to the complexities of the 21st century and learn first-hand how to pursue lifelong learning throughout their careers.

The support we offer on our campus includes:

  • Academic support in our digitally enabled spaces and other learning facilities
  • Lessons for your programme
  • Personal and professional development and International Certifications for Short Learning programmes offered through the NewBridge College Accelerate Academy
  • Sports club membership opportunities
  • Social programmes
  • Campus Cafe

The voluntary and additional support we offer is designed to assist students while they study towards the degree provided by the institution

NewBridge College Accelerate Academy

Everything we do at NewBridge College is designed to give students a competitive advantage for life. Every student has the opportunity to join our NewBridge College Accelerate Academy, receiving access to specialist programmes that support and complement your area of study.

Students gain NewBridge College Accelerate Academy certificates of recognition for every level successfully completed to add further credibility to their CV’s when they complete their studies. Specialist programmes comprise workshops, lectures, case studies and specially curated online content, cultivating skills that prepare students to take control of their destiny while enhancing their appeal to potential employers.

The NewBridge College Accelerate Academy comprises the following:

For any enquiries about this programme, please get in touch with us by clicking on one of the icons below, or complete the contact form below and one of our Student Advisors will be in contact with you shortly.

For further information regarding registration and accreditation click here

For any enquiries about this programme, please get in touch with us by clicking on one of the icons below, or complete the contact form below and one of our Student Advisors will be in contact with you shortly.