The Manager's Toolkit:
A Practical Guide to Managing People at Work
from the University of London through Coursera
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The Manager’s Toolkit: A Practical Guide to Managing People at Work
University of London
This course provides a practical guide to managing people at work. It does not matter what environment you work in; the same skills apply to every workplace.
With a focus on decision-making, leadership, management, and performance, The Manager’s Toolkit will better equip you to choose a suitable employee, to motivate and appraise your team, to manage conflict in the workplace and to lead and make decision on a day-to-day basis.
Course Outline
- Module 1: Introduction
- Module 2: Interviews
The role of the interview, how to conduct a good interview, options to the interview and the best method of selecting new members of staff - Module 3: Leadership and Decision making
The role of the leader in the organization and how to improve decision making - Module 4: Performance Management
How a well-designed performance management system can help both the employee and the organization - Module 5: Pay as a motivator
How important pay is as a motivator and the implications of this - Module 6: Managing conflict at work
The causes of conflict and how to manage it for a positive outcome